Refund & Cancellation Policy

New Connection Requests

Connection requests are subject to technical feasibility and service availability.

Installation Charges

Installation charges once utilized for service activation may not be refundable.

Service Unavailability

If service cannot be provided due to feasibility issues, eligible payments may be refunded after verification.

Refund Processing

Approved refunds are generally processed within 7–14 working days.

Cancellation Requests

Customers may contact support for cancellation and refund related requests.